Compliments and Complaints
Help us get it right
At Barnsley College we are committed to achieving excellence in standards and in the quality of service we provide for all our users, only you can tell us if we are achieving this.
If you have been impressed by the service you have received from the college or a specific member of staff, please complete our compliments form so that we can share this with their managers and thank them for their positive contribution to our college community.
All completed compliments forms will be sent to the Director of FE Quality who will share with the individual, their manager and college leaders.
If you have a problem, here's what to do:
Step 1
You can make an official complaint either by completing our online Complaints form or by contacting Director of FE Quality directly at:
Barnsley College
PO Box 266
Church Street
Barnsley
S70 2YW
Tel: 01226 216 565
Step 2
We hope that your complaint will be resolved to your satisfaction and that you will be happy with the outcome. However, if you are unhappy with the decision, you have the right to appeal.
We aim to deal with your complaint within 20 working days but some complaints, especially if they are complex, may take longer. If this is the case we will let you know and keep you informed.
Please download our Complaints Policy for full details of how we deal with your complaints.
Step 3
If you are unhappy with the outcome of your complaint you have the right to appeal. Details of the appeals process are outlined in the complaints policy.
You can also refer your complaint externally to the Education Funding Agency (EFA) or the Skills Funding Agency (SFA).
Higher Education students can contact the Office for the Independent Adjudicator once they have received a Completion of Procedures letter from the College.
This page was last updated on: 14th March 2025 8:25am
